Terms and Conditions
Please Advise us of your Estimated Time of Arrival, either at the Time of your Booking or as far in advance as possible.
This helps us all greatly towards a smooth and easy check-in.
Check-in is from 2pm and Check-out is strictly 10am
Early Check-ins or late check-outs are by Prior Arrangement Only. Late check outs without prior arrangement will be charged a $50 late fee.
CLEANING FEE - All accommodation is expected to be left in a clean & tidy condition. A cleaning fee of $100 will be charged for any rooms not left in a clean and tidy manner. (This includes any dirty dishes and food left in the Garden Kitchen.)
At the time of booking, the amount equal to one night’s accommodation per room will be debited from your credit card as a deposit to finalise the booking.
Final payment will be debited from your card 24 hrs prior to check-in date. Unless other arrangements have been made with management.
Your deposit will be refunded in full or a rain-check provided if the booking is cancelled 28 or more days prior to your stay.
If cancelled within 28 days of your stay, the deposit will be forfeited unless we can re-book your room.
If cancelled within 7 days of your stay you will immediately forfeit your deposit equivalent to 1 night’s accommodation for each room booked. You will also be liable for the TOTAL AMOUNT of your stay unless we can re-book your room. The total amount outstanding will be debited from your card at the time of your cancellation.
A refund of the total amount paid minus the amount equivalent to 1 night’s accommodation per room booked (deposit) will be issued if we re-book the room at the same rate. In the case of the room being re-booked at a lesser rate then we will refund the difference between the original booking and the re-booked rate minus the amount equivalent to 1 night’s accommodation per room booked (deposit).