The terms and conditions of Mt Warning Retreat
Making sure our guests are comfortable and have a happy and memorable stay with us is our priority. To help ensure this happens, we have some common-sense rules to make sure everyone is on the same page. Please take the time to read our terms and conditions.
General Terms and Conditions
Please Advise us of your Estimated Time of Arrival, either at the Time of your Booking or as far in advance as possible.
This helps us all greatly towards a smooth and easy check-in.
Check-in is from 2 pm and Check-out is strict 10 am
Early Check-ins or late check-outs are by Prior Arrangement Only. Late checkouts without prior arrangement will be charged a $50 late fee.
CLEANING FEE – All accommodation is expected to be left in a clean & tidy condition. A cleaning fee of $100 will be charged for any rooms not left in a clean and tidy manner. This includes any dirty dishes and food left in the Garden Kitchen.
We are principally a non-smoking venue, However, we do have a designated smoking area located at the bottom of the property – Please enquire when booking.
A Cleaning Fee of not less than $150 will be charged to the credit card of the individual person that booked the accommodation if any guests smoke in areas outside of our designated smoking area.
At the time of booking, the amount equal to one night’s accommodation will be debited from your credit card as a deposit to finalise the booking.
Final payment will be debited from your card 24 hours prior to check-in date. Unless other arrangements have been made with management.
Your deposit will be refunded in full or a rain-check provided if the booking is cancelled 28 or more days prior to your stay.
If cancelled within 28 days of your stay, the deposit will be forfeited unless we can re-book your room.
If cancelled within 7 days of your stay you will immediately forfeit your deposit equivalent to 1 night’s accommodation for each room booked. You will also be liable for the TOTAL AMOUNT of your stay unless we can re-book your room. The total amount outstanding will be debited from your card at the time of your cancellation.
A refund of the total amount paid minus the amount equivalent to 1 night’s accommodation per room booked (deposit) will be issued if we re-book the room at the same rate. In the case of the room being re-booked at a lesser rate then we will refund the difference between the original booking and the re-booked rate minus the amount equivalent to 1 night’s accommodation per room booked (deposit).
Small, fully house trained dogs, are permitted by authorised application only. Please call our office on 02 6679 5259 to apply.
Dogs must be on a lead at all times unless they are in the accommodation booked by the owner.
A booking fee of $50 per dog applies – maximum of two dogs only.
Dog owners are to supply all bedding, bowls and food for their dog.
Dogs are not permitted on any furniture at any time. This includes beds!
Owners are to collect all their dogs waste in bags and dispose of in the large red waste bin.
All dogs must be fully vaccinated, (Your vet needs to certify this) wormed and have current tick treatment.
Dogs are NEVER to left alone at any time during your stay.
Repair or replacement of any item that is damaged or soiled by any dog will be paid for in full by the owner.
Failure of owners to comply with any items of this policy will be asked to remove their dog from the property or leave – NO refund will be issued.